BFAIR Services
SURVEY RESULTS
2024 Survey Results
Individual, Families & Guardian’s Satisfaction Survey Results
The agency is committed to delivering quality care and services across Residential, Employment, Day Habilitation, Community-Based Day Services (CBDS), Individual and Family Support, Community Living Services, and Adult Family Care/Shared Living programs.
This year, responses to our annual satisfaction survey were collected and analyzed using SurveyMonkey. The Quality Assurance Department distributed a total of 160 surveys to families/guardians via postal mail to ensure confidentiality. Of those, 35 were completed and returned, resulting in a response rate of 22%. Families and Guardians also can provide feedback at annual ISP meetings, team meetings and informal communication opportunities.
Additionally, individual satisfaction surveys were conducted with persons served. With a 93% response rate, 164 out of 177 people served participated. To maintain the confidentiality of all responses, the Director of Quality Assurance and the Quality Facilitator conducted and manually entered all survey data into SurveyMonkey.
All satisfaction surveys questions focused on human rights, communication, responsiveness, health and safety, assistive technology, and overall satisfaction. The survey results are analyzed for trends and used for improvements in programming and services. Any questions, comments or concerns were directed to the applicable Department Director for immediate follow-up or contact if considered necessary.
In conclusion, the agency received a high overall satisfaction rating for the services provided to persons served. The results of the satisfaction survey for families also showed an overall rating of satisfied. However, only 35 out of 160 surveys were completed, which may skew the overall results and limit how well the ratings reflect the views of all families.
The agency is commended for the support it provides to persons served, families, and guardians, including staff consistency, responsiveness, excellent care, and access to services that meet the needs of those we serve. The agency’s Quality Assurance Department plans to review the findings and develop strategies for improvement where applicable.
