BFAIR strives to deliver quality care to the people receiving services in our Residential, Employment, Day Habilitation, Community Base Day (CBDS), Individual and Family Support and Adult Foster Care/Shared Living Services. This year our annual satisfaction survey responses were collected and analyzed through Survey Monkey. A survey link was distributed to 90 family/guardians via email and the remaining 53 were sent via snail mail by BFAIR’s Quality Assurance department for confidentiality purposes. A total of 25% of family and guardians completed the survey. In addition, our individual satisfaction surveys were also completed by Quality Assurance Department either one on one in person or by phone to allow the individuals to answer survey questions comfortably. A total of 80% of people supported complete the survey. All surveys were manually entered into Survey Monkey by VP Quality Compliance to uphold the confidentiality of responses.

All satisfaction surveys questions focused on human rights, communication, responsiveness, health and safety, assistive technology, and overall satisfaction. The survey results are analyzed for trends and used for improvements in programming and services. Any questions, comments or concerns were directed to the proper department Director for immediate follow up or contact if considered necessary.

In conclusion BFAIR received a high overall satisfaction rating of services provided from both Individuals and Family/Guardians. The agency is commended for support they provide to individuals, families, and guardians, having well trained committed staff, responsiveness, and ongoing communication, as well as providing a safe environment to people supported. In addition, BFAIR’s response to COVID-19 Pandemic around safety care and communication received a high satisfaction rating. BFAIR’s Quality Assurance Department plans to discuss and develop strategies were there are opportunities for improvement were applicable.

View the Family Survey Results Here

View the Individual Survey Results Here